FAQ

How long will it take to receive my order?

It varies. Modules are hand-built when you order them, and the time required changes depending on workload, parts availability, etc. Please contact sales@wiard.com for an up-to-date estimate of production time.

Do Wiard 300 systems come with a power supply? What power supply should I buy?

No, you will need to provide your own +/-15V power supply. Wessex Analogue recommends Hinton Instruments FullPower PSUs for all of our systems.

Can you repair/calibrate/service my module?

In most cases, yes! Wiard 300 modules are designed to be repairable, and we aim to keep repairs as affordable as possible. Repairs are billed at £35/hr for bench time, plus any required replacement parts. It may be possible to quote a flat rate for a defined service, such as replacing pots or upgrading jacks from 3.5mm to bantam. Send an email to sales@wiard.com and explain your problem.

I'm having trouble getting my modules to fit in the frame. Can you help?

They are a tight fit by design (to prevent unsightly gaps between the modules), so you need to place your modules in the frame, and start the threads of screws, but don't tighten them yet. It's actually much easier to do this on the floor, with the modules on their backs and the module panels facing up, before you put the frame in a rack. Then you can jiggle them around and adjust their positions as needed (the sliding nuts will move) for a perfect fit, and finally tighten the screws.